Terms Of Service

Last updated: 11/11/2025

Welcome to Spectrum Sisters Ltd. These Terms of Service explain the basis on which we provide our autism assessment and related services. By booking or engaging our services, you agree to these terms.

About Us

Spectrum Sisters Ltd provides autism assessments and related support services, specialising in the assessment of autism and ADHD in women and girls.

All assessments are carried out by qualified, registered professionals who work under contract with Spectrum Sisters Ltd.

Company Name: Spectrum Sisters Ltd
Company Number: 16765982
Registered Office: Warsash, Southampton, SO31 9LN
Contact: assessments@spectrumsisters.com
Place of Registration: England and Wales

Our Services

  • We provide remote autism and ADHD assessments and support services for women and girls.

  • Each assessment involves a structured clinical interview, validated diagnostic tools, and a written report.

  • Spectrum Sisters uses a neurodiversity-affirming approach and focuses on the female presentation of autism and ADHD.

Our assessments are informed by multidisciplinary best practice and follow NICE guidelines. Please note you are paying for an assessment, not a diagnosis, so we are not responsible if you do not meet the criteria.

Booking & Payment

  • Bookings are confirmed once payment (deposit or full fee) has been received.

  • Payment details and instructions will be provided in advance of the assessment.

  • All fees are clearly stated and inclusive of report writing time.

Cancellations & Refunds

  • Appointments cancelled with at least 7 days’ notice may be rescheduled at no cost.

  • Cancellations with less than 7 days’ notice may incur a partial or full fee, depending on circumstances.

  • Missed appointments without notice are non-refundable.

Data Protection

Spectrum Sisters Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.

We store all information securely using encrypted systems and retain records for 7 years in line with professional standards.

Reports & Use Of Information

Your report is for your personal use and may be shared with your GP, employer, or educational setting at your discretion.

We will never share your report with anyone without your explicit consent, unless legally required to do so. Whilst our reports are robust and widely-accepted, please note we are not to be held responsible for third parties acceptance/use of the report.

Professional Standards

All assessors contracted by Spectrum Sisters Ltd are qualified professionals (such as social workers, psychologists, or speech and language therapists) registered with their respective professional bodies and fully insured for their practice.

Safeguarding

We take safeguarding seriously. If we believe there is a risk of harm to you or another person, we may share relevant information with appropriate authorities in line with statutory safeguarding guidance.

Complaints

If you are dissatisfied with any part of our service, please contact us at assessments@spectrumsisters.com.

We aim to respond to all complaints within 10 working days.

If you remain dissatisfied, you can contact the relevant professional regulator (e.g. Social Work England, BPS, or HCPC).

Limitation Of Liability

Spectrum Sisters Ltd is not liable for any loss or damage arising from the use of our services or reports, except where required by law.

Nothing in these terms limits your statutory rights.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.